Follow our step-by-step guide to file a warranty claim. We'll walk you through each stage of the process to ensure your claim is processed quickly and efficiently.
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In the event of a fault, an End-User should contact the Installer from whom the Foton product was purchased to arrange preliminary troubleshooting and contact Foton if necessary. If the product is suspected to be faulty, Foton will advise you to submit a warranty claim with reasons.
Follow these steps to ensure your warranty claim is processed efficiently
In the event of a fault, contact the installer from whom you purchased the Foton product to arrange preliminary troubleshooting.
Collect all necessary information and documents before submitting your warranty claim.
If the issue cannot be resolved by your installer, submit a warranty claim online through our portal.
Our team will review your claim and may request additional information if needed.
Once approved, we will proceed with repair, replacement, or refund as appropriate.
For newly installed products, the installer must register the warranty online within 1 month from the installation date. This registration serves as proof of warranty coverage.
Ensure you have your invoice, installation certificate, and product photos ready before submitting your claim. Missing documentation may delay the review process.
If the product needs to be returned for inspection or replacement, ensure it is properly packaged in the original packaging material (if available) or suitable protective packaging.
We aim to respond to warranty claims within 2-3 business days. During peak periods, response times may be slightly longer. You can track your claim status online.
Use our online warranty claim form to submit your claim quickly and efficiently. Make sure you have all required information and documents ready before starting.
If you have questions about the warranty claim procedure or need help with your claim, please contact our support team.